Dindnt want to use plenti points

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I told the cashier that I didn’t want to use the points (over 500)but I guess he wasn’t paying attention cause they were used anyway. So later I called the company and told them I only use them if I’m short on cash and asked for a refund they said it will be prossessed in 7-10 and nothing has changed. Idk if they’re still working on it or just lied to me.

Product or Service Mentioned: Plenti Cashier.

Reason of review: Poor customer service.