Robert L Umw

PO Ex-customer of Plenti

I was given a gift card for $25 from Plenti.....to my surprise when I tried to use the card I was told that it needed to be activated. When I called to activate the card I was told by the customer service person that It was to late and that there was nothing she could do. I attempted to talk to her about my concern but she refused to listen and hung up on me. If that is the way you handle your customers, I can see why people have shied away from your company. I will never in the future have anything with "PLENTI" on it. I will also share with others through social media......Screw you...
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Loss:
$25
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Peggy M Hni

Awful

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Couldn't redeem points. Couldn't reach customer care and cashier had no clue!
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Reason of review:
Poor customer service
Anonymous
map-marker Gudalur, Tamil Nadu

Pricing.

I’m not signing up for another waste of time card. I was at Rite Aid. Didn’t know their pricing is based on plentiful card. I’m not paying $2.39 for a bottled water when the next person gets it for $1.39. Ridiculous. I left there and went to the a 7 Eleven.
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Edward F Svb
map-marker Medway, Massachusetts

Plenti wont let me redeem my gas points

I have been unable to redeem my Mobil gas points. Called six times have had the reset my password, give me a new password but to no avail.
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Reason of review:
Access/ activation issues
Anonymous

I am still trying to use my reward points for gas I have called six times and they say it’s fixed but still unable to use points I think it’s a scam reward points will expire if not used by July 11

Have called and talked to them six times with no results PIN number would not work Had it reset twice Gave them a new PIN number still wouldn’t work Everytime I call I get a real person then the transfer me to someone else and I get hung up on I have waiting times of minimum of more than 30 min or more on average All this to get 25 dollars of gas from my rewards point I think this on purpose because program is ending July11 and they figure by making it impossible to get rewards people will give up then they can pocket the money It’s not the gas companies fault It’s American Express who runs this program
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Reason of review:
Access/ activation issues
1 comment
Guest

Same here, I have tried to use points and they not able to access points. Its. a bunch of bull!!!!!!!!!!

Anonymous

1st time attempt to redeem expiring points

Never before have I tried to redeem my points over the years only continued to collect. Now since they will expire soon I thought it best to attempt to use some. I printed the instructions on how to redeem, went to the Exxon/Mobil gas station. Insert my Plenti card, nothing was different then what I normally saw on the pump screen. Selected & pumped my fuel. Received receipt. I went inside and asked the clerk about why I wasn't asked to redeem my points at the pump. The clerk played ignorant about the Plenti card. I called Plenti and finally after 10 minutes of going through phone tree, I got a real person. Explained what happened, but it seemed as if customer service only knew how to read questions from a cue card. Essentially making me repeat everything. I was not assisted in anyway from the gas station clerk or the Plenti customer service. I won't be participating with Plenti any longer.
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Reason of review:
Bad quality
Harry H Vac

They stole my money!

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My Winn Dixie receipt shows I have 2230 points and yet when I log in it shows I have 60 points ! I use the same card and every week the points stay the same at 60 points - I even tried to register the card thinking it must have been a different card and it still shows 60 points! It is only $22 but I think that when you multiply it out Winn DIxie is making out like a bandit - first they give horrible produce then past due bread dairy cheese they fill your meats with water at the check out line they are always charging full price on sale items and now this - I wish I had a closer grocer - just a terrible place preying on the poor.
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Loss:
$22
Cons:
  • Customer service lying and not doing their job
  • Account does not work
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Alan L Wri

Unsatisfactory and Pathetic

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Everything about my experience with Plenti has been unsatisfactory and pathetic. A coworker and I used the same phone number at a Rite Aid and apparently this is an insurmountable problem. After several phone calls I now lost all my points and have a new account which does not match my Rite Aid discount card. I can now get Plenti points but only if I forego the discount I get from using my Rite Aid discount card. They cannot link the two because my coworker is using that phone number. My only solution is to talk to Rite Aid about changing the information on my card with Rite Aid.Talking to Penti inspires so little confidence I will not waste my time with another phone call. Needless to say I have never been able to use any of my points.
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Loss:
$30
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

You guys are idiots

Nobody cares about your stupid *** rewards program that sucks is ending. *** your spam
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John V Rex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lancaster, South Carolina

Plenti card is worthless!

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Locally, several retailers including grocery stores, pharmacies and gas stations have been promoting a loyalty rewards program called a "plenti card." Yesterday, I went to one of these gas stations that has a pre-paid gas card which allows a customer to get a cash price on fuel at the pumps. Before fueling, I went inside the store to add additional dollars to my gas card. At least twice previously, I had asked to have my purchase ($100 each time and again yesterday) added to my plenti card as well. The clerk refused, simply stating we don't do that. While attempting to log in to the plenti card website to complain, I discovered that plenti card points are awarded on the basis of 1 point for every GALLON of fuel purchased, NOT on the basis of 1 point per $1 purchase as in done for other purchases. Each 100 plenti points is worth a $1 cash discount at other participating retailers. First of all, a $1 value for 100 points (based on 1 point per $1 of purchase) amounts to a 1% discount. Adding insult to injury, a $1 value for 100 points (based on 1 point per GALLON purchased at an assumed purchase price of $2.25 per gallon) amounts to only a 0.4% discount. As of today, I am going to boycott all plenti card retailers, rather than seeking them out.
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Loss:
$1
Cons:
  • Use of card is a waste of time and effort
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous

NOT Worth the Hassle

After 2 years of filling up my gas tank, I had $3 credit! I'm not using it anymore, it isnt worth it.
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Reason of review:
Bad quality
Michele L Jhk

Does not credit digital coupons in your shopping cart

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I have been completing the online survey to get a $5.00 credit at the checkout when it totals over $40. This is the second week now that the cashier did not have the $5.00 credit only plenti card. I called customer service at plenti on 3/21/18 at 2:49 pm and spoke with a man. He said plenti is not running that promotion and I have to call the customer service at Winn Dixie. I told him I have the $5.00 credit on my account. He said I need to call Winn Dixie. I called the manager at Winn Dixie and he was confused that Plenti said that they do not run that promotion. The manager at Winn Dixie said the digital coupon that you have in your shopping cart account should be credited at the checkout. They are not issuing the credits that you sign up for.
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Loss:
$10
Reason of review:
Poor customer service

Preferred solution: Full refund

Robin T Qec

Impossible to get a pin

I have tried by phone and computer site to obtain a pin to use my points on groceries. the system by phone always reverts me back to the outsourced person who sends me back to the system. never ending cycle. The web site never lets me log in or get past phone number. It is a sham. ready to take business elsewhere, don't like dealing with the lies.Why do they do this, to gather information. What do they do with the information, who knows.This company needs to reported to the better business bureau. They are incompetent and ridiculous. Their customer service is non existent.
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Cons:
  • Account does not work
  • Use of card is a waste of time and effort
  • Did not offer any solution
Reason of review:
plenti card pin unobtainable
Anonymous

The person was ok

I called the company today so i can pick up my penty points before they expired and explained to them i lost the card and is there anyway i can pick it up they told me that i have to call from the phone number that is on the card i explained to them that the phone number is disconnected and then i got told i need 3 receipts i told them i never keep my receipts normally i throw them away but i have one they told me its not enough i am very very disappointed in this company never again i will sign up or get a card period
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Reason of review:
Poor customer service
Carolanne K

Would not accept my code

At pump, prompted for code. Assuming that is the PIN? We Teresa but would not accept. Very frustrating. Would like to use the points before the program ends.
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Reason of review:
Problems with payment
1 comment
Guest

This is the most ridiculous thing in the world, I have called over and over it does not except my card number...I get hung up on. Honestly the little bit of points on this card are not even worth the crap trying to use them. Maybe this is why they are shutting down!